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Frequently Asked Questions

How can I contact customer support?

You can reach our customer support team by visiting the Contact Page or sending an email to our support team at support@jesale.com

Where do you ship to?

We currently ship to addresses within the United States only.

All orders are processed and delivered to customers across the U.S. using trusted carriers such as USPS, UPS, FedEx, and DHL.

At this time, we do not offer international shipping.


How long will it take to get my orders?

Below are our estimated delivery timelines for UK orders:

  • Order Cut-off Time: 5:00 PM (MT). Orders placed after this time will be processed on the next business day.
  • Order Processing Time: 1–2 business days (Monday to Friday).
  • Transit Time: 5–12 business days (Monday to Friday).
  • Estimated Delivery Time: 6–14 business days in total.

Delivery times are estimates and may vary due to carrier delays, peak seasons, customs clearance, weather conditions, or other unforeseen circumstances.

For more details please read our Shipping Policy.

What happens if my order is delayed?

If your order is taking longer than expected, please contact us and we will be happy to assist. Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.

What payment method do you accept?

We accept a variety of secure payment methods for customers in the United States, including:

  • Visa
  • Mastercard
  • Diners Club
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All transactions are processed securely through Shopify Payments and trusted payment providers.

For more detailed information, please refer to our Payment Policy page.

Is my payment data safe with you?

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

What are the shipping costs?

We offer free shipping on all orders within the United States.

There are no hidden fees. The total amount you pay will always be clearly displayed at checkout before you complete your purchase.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@jesale.com
Once an order has been processed or shipped, changes may no longer be possible.